CEDELE REWARDS MEMBERSHIP PROGRAM

FREQUENTLY ASKED QUESTIONS

GENERAL MEMBERSHIP PROGRAM

 
1. What is Cedele Rewards?
2. How do I qualify to be a member?
3. How do I become a Cedele Rewards member?
4. What information will I need to provide for the membership sign up?
5. Is there a membership fee?
6. What is the duration of my membership?
7. How long does it take for the membership to be activated?
8. How do I update my personal particulars?
9. How will my information (personal data) be used in the program?
10. Is the membership transferable?
11. Can I share my membership with my spouse or family member or friend?
12. My membership has expired. How do I renew my membership?
13. I am an existing Cedele Rewards member. What happens to my points and vouchers now?
14. I was enrolled into the previous loyalty program. My membership expired. I was intending to renew the membership so I can keep utilizing my points. What happens to my previous point balance?
15. Can I use my Cedele Rewards Membership at international Cedele outlets?
16. What will I get for referring a friend?

REWARDS

 
17. How do I earn Cedele Rewards points?
18. Where can I earn and redeem points at?
19. Is there a minimum spend required to earn Cedele Rewards $-points?
20. Can I get my friend or family member or spouse to help me earn points?
21. When will the points be credited into my account?
22. What is the points allocation system for Cedele Rewards?
23. How do I redeem points in my account balance?
24. What is the maximum number of Cedele Rewards points that I can earn within a day?
25. How many Cedele Rewards points do I need to exchange for rewards?
26. Can I collect points from purchases made before my membership is activated?
27. How can I check my points balance?
28. What do I get for being a regular customer?

REDEMPTION

 
29. How do I redeem my Cedele Rewards points or e-vouchers?
30. Is there a cap on how many points and/ or e-vouchers I can redeem in a day?
31. I’ve changed my mind. Can you refund my completed reward redemption?
32. What is the expiry date for the Cedele Rewards points?
33. Can you extend the validity of my e-voucher or points or membership benefits?
34. When do my e-vouchers expire?
35. Can I authorize someone else to redeem on my behalf?
36. If I redeem my Cedele $-points and vouchers, will I also lose spend required to earn Reward Vouchers?
37. If I have insufficient points, can I combine points with my family member or friend to make the redemption?

MEMBERS HIPS EXISTING PRIOR TO 2 May 2018

 
38. I’m already a member. Do I have to enroll again?
39. Will there still be a grace period for my points after membership expiry?

MEMBERS HIPS EXISTING PRIOR TO 2 May 2018

 
40. Who should I contact if I require more information?
41. How can I withdraw from the Ced ele Rewards Membership program ?